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PHP Job: Remote WordPress Support Specialist (Claymont - May work remotely)

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  All available jobs All available jobs  >  United States Jobs in United States  >  Remote WordPress Support Specialist  >  Apply to this job  

Title: Remote WordPress Support Specialist

Summary:We seek a WordPress Support Specialist who is passionate about helping users, solving problems, and providing top-notch support.

This is a remote working opportunity.
Post date:2025-05-16
Company:Brainstorm Force
Location:Claymont, Delaware
Country:United States
May telecommute:Yes (May work remotely)
Description:You’ll be assisting customers with Astra and our other products, ensuring they have an amazing experience.

This is a remote working opportunity, meaning you can work from anywhere in the world!

You’ll join a team of supportive and friendly people who believe in delivering exceptional customer experiences.

We are renowned for our fantastic work culture and world-class products.

As a product-based company, we’re seeking someone who enjoys troubleshooting, solving technical challenges, and ensuring customer satisfaction.

What you will be doing:

- Respond to support questions about the Astra theme and our other products.

- Answer questions in our help desk software, HelpScout.

- Write detailed bug reports with replication steps for our developers to fix.

- Write new documentation and update existing articles as needed.

- Your support skills will make customers smile, feel understood, and ultimately you’ll resolve their issues in a timely, positive manner.

- You’ll be making a difference to thousands of people a year through your knowledge and experience on WordPress.


What are we looking for?

- You’re an empathic person.

In general, people write in to support because they are frustrated; as a support person, it’s your job to understand what they’re saying, listen to their concerns, and address them with empathy.

- You want to make a difference.

We have hundreds of customers write in to us on a daily basis.

As part of the support team, you’ll be making a real difference to real people.

- Patient and understanding with customers.

Someone who can make the technical non-technical. In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all; explaining this in a non-patronizing way, in easy to follow plain English isn’t easy! But that’s what we need.
Who are you, and what do you bring?

- Empathy for customers.

- Passionate about providing excellent support.

- Fluent English (spelling and grammar).

- At least 1+ years of experience with WordPress.

- Understanding and ability to write custom CSS.

- Understand and the ability to write HTML.

- Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack.

- Polite and understanding.

- Self-starter. You don’t have to be micromanaged.

- Troubleshooting experience.

- A curiosity to learn and grow.

- Bonus points for any of the following

- Ability to write and understand PHP.

- Ability to write and read jQuery, JavaScript, and any JS framework.

- WordPress plugin development experience.

- WordPress theme development experience.

- Previous remote working experience.

- Ready for an exciting journey? Apply now and be part of our awesome team! We’re excited to hear from you!

If you have any questions, just email us at [email protected].

Apply to this job

Candidate requirements

Availability
PHP developer:Yes
Programming
PHP:1 year and 1 month
JavaScript:1 year and 1 month
Apps
WordPress:1 year and 1 month

Apply to this job