PHP Job: Remote WordPress Support Specialist (Claymont - May work remotely)
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Title: Remote WordPress Support Specialist
| Summary: | We seek a WordPress Support Specialist who is passionate about helping users, solving problems, and providing top-notch support. This is a remote working opportunity. |
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| Post date: | 2025-05-16 |
| Company: | Brainstorm Force |
| Location: | Claymont, Delaware |
| Country: | United States |
| May telecommute: | Yes (May work remotely) |
| Description: | You’ll be assisting customers with Astra and our other products, ensuring they have an amazing experience. This is a remote working opportunity, meaning you can work from anywhere in the world! You’ll join a team of supportive and friendly people who believe in delivering exceptional customer experiences. We are renowned for our fantastic work culture and world-class products. As a product-based company, we’re seeking someone who enjoys troubleshooting, solving technical challenges, and ensuring customer satisfaction. What you will be doing: - Respond to support questions about the Astra theme and our other products. - Answer questions in our help desk software, HelpScout. - Write detailed bug reports with replication steps for our developers to fix. - Write new documentation and update existing articles as needed. - Your support skills will make customers smile, feel understood, and ultimately you’ll resolve their issues in a timely, positive manner. - You’ll be making a difference to thousands of people a year through your knowledge and experience on WordPress. What are we looking for? - You’re an empathic person. In general, people write in to support because they are frustrated; as a support person, it’s your job to understand what they’re saying, listen to their concerns, and address them with empathy. - You want to make a difference. We have hundreds of customers write in to us on a daily basis. As part of the support team, you’ll be making a real difference to real people. - Patient and understanding with customers. Someone who can make the technical non-technical. In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all; explaining this in a non-patronizing way, in easy to follow plain English isn’t easy! But that’s what we need. Who are you, and what do you bring? - Empathy for customers. - Passionate about providing excellent support. - Fluent English (spelling and grammar). - At least 1+ years of experience with WordPress. - Understanding and ability to write custom CSS. - Understand and the ability to write HTML. - Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack. - Polite and understanding. - Self-starter. You don’t have to be micromanaged. - Troubleshooting experience. - A curiosity to learn and grow. - Bonus points for any of the following - Ability to write and understand PHP. - Ability to write and read jQuery, JavaScript, and any JS framework. - WordPress plugin development experience. - WordPress theme development experience. - Previous remote working experience. - Ready for an exciting journey? Apply now and be part of our awesome team! We’re excited to hear from you! If you have any questions, just email us at [email protected]. |
