<?php
session_start();
require __DIR__.'/../../config.php';
include __DIR__.'/../../scripts/status.php';
include __DIR__.'/../../scripts/verifyauth.php';
include __DIR__.'/../../scripts/verifypermission.php';
if(isset($_GET['protocolticket'])){
$Protocol = $_GET['protocolticket'];
$TicketInfoQuery = "SELECT protocolo,solicitante,tickethash,designacao,nometicket,sla,ticketstatus,datapedido,datasla,datafinalizado FROM tickets WHERE protocolo='".$Protocol."'";
$TicketInfoExec = mysqli_query($CONNECTION_DB, $TicketInfoQuery);
$TicketInfoResult = mysqli_num_rows($TicketInfoExec);
if($TicketInfoResult==1){
$ResolveTicketQuery = "UPDATE tickets SET ticketstatus='Resolvido',datafinalizado='".date('Y-m-d H:i:s')."' WHERE protocolo='".$Protocol."'";
mysqli_query($CONNECTION_DB, $ResolveTicketQuery);
$DataTicketInfoQuery = mysqli_fetch_assoc($TicketInfoExec);
$ResolveTicketNotification = "INSERT INTO notifications(id_conta,descricao,tipo_notification,data_notification,visualizado) VALUES ('".$DataTicketInfoQuery['solicitante']."','Your ticket has been resolved!','2','".date('Y-m-d H:i:s')."','0')";
mysqli_query($CONNECTION_DB, $ResolveTicketNotification);
/* Update Ticket Data */
$TicketInfoQuery = "SELECT protocolo,tickethash,designacao,nometicket,sla,ticketstatus,datapedido,datasla,datafinalizado FROM tickets WHERE protocolo='".$Protocol."'";
$TicketInfoExec = mysqli_query($CONNECTION_DB, $TicketInfoQuery);
$TicketInfoResult = mysqli_num_rows($TicketInfoExec);
unset($_SESSION['DataTicketAllSelected']);
$_SESSION['DataTicketAllSelected'] = mysqli_fetch_assoc($TicketInfoExec);
$TicketChatQuery = "SELECT id,msgcontent,isfile,enviadapor,namesended,socialsended,datamsg FROM chat WHERE ticketprotocolo='".$Protocol."' ORDER BY datamsg ASC";
$TicketChatExec = mysqli_query($CONNECTION_DB, $TicketChatQuery);
unset($_SESSION['DataTicketAllChatSelected']);
for($j=0; $j<mysqli_num_rows($TicketChatExec); $j++){
$DataTools = mysqli_fetch_assoc($TicketChatExec);
$_SESSION['DataTicketAllChatSelected'][$j][] = $DataTools['msgcontent'];
$_SESSION['DataTicketAllChatSelected'][$j][] = $DataTools['isfile'];
$_SESSION['DataTicketAllChatSelected'][$j][] = $DataTools['enviadapor'];
$_SESSION['DataTicketAllChatSelected'][$j][] = $DataTools['namesended'];
$_SESSION['DataTicketAllChatSelected'][$j][] = $DataTools['socialsended'];
$_SESSION['DataTicketAllChatSelected'][$j][] = $DataTools['datamsg'];
}
$_SESSION['DataTicketAllChatSelected']['CountMsgs'] = mysqli_num_rows($TicketChatExec);
/* Update Ticket Data */
/* TicketsAdmin*/
unset($_SESSION['DataTicketsPending']);
$QueryTicketData = "SELECT protocolo,designacao,nometicket,sla,ticketstatus,datapedido,datasla FROM tickets WHERE ticketstatus='Pendente'";
$QueryTicketDataExec = mysqli_query($CONNECTION_DB, $QueryTicketData);
for($p=0; $p<mysqli_num_rows($QueryTicketDataExec); $p++){
$DataTicket = mysqli_fetch_assoc($QueryTicketDataExec);
$_SESSION['DataTicketsPending'][$p][] = $DataTicket['protocolo'];
$_SESSION['DataTicketsPending'][$p][] = $DataTicket['designacao'];
$_SESSION['DataTicketsPending'][$p][] = $DataTicket['nometicket'];
$_SESSION['DataTicketsPending'][$p][] = $DataTicket['sla'];
$_SESSION['DataTicketsPending'][$p][] = $DataTicket['ticketstatus'];
$_SESSION['DataTicketsPending'][$p][] = $DataTicket['datapedido'];
$_SESSION['DataTicketsPending'][$p][] = $DataTicket['datasla'];
}
$_SESSION['DataTicketsPending']['count'] = mysqli_num_rows($QueryTicketDataExec);
unset($_SESSION['DataTotalTicket']);
$TotalTicketQuery = "SELECT COUNT(protocolo)contagem FROM tickets WHERE ticketstatus='Resolvido' AND datafinalizado>='".date('Y-m-d 00:00:01')."' AND datafinalizado<='".date('Y-m-d 23:59:59')."'";
$TotalTicketExec = mysqli_fetch_assoc(mysqli_query($CONNECTION_DB, $TotalTicketQuery));
$_SESSION['DataTotalTicket'] = $TotalTicketExec['contagem'];
/* TicketsAdmin*/
$_SESSION['Msg'] = '<div class="alert alert-success" role="alert"><i class="fa-solid fa-circle-check fa-beat"></i> Ticket has been resolved!</div>';
header("Location: ../../pages/system/ResolveTicket.php");
exit();
}else{
$_SESSION['Msg'] = '<div class="alert alert-danger" role="alert"><i class="fa-solid fa-triangle-exclamation fa-beat"></i> This Ticket does not exist or is invalid!</div>';
header("Location: ../../pages/system/ResolveTicket.php");
exit();
}
}
else{
$_SESSION['Msg'] = '<div class="alert alert-danger" role="alert"><i class="fa-solid fa-triangle-exclamation fa-beat"></i> You need to select a ticket to resolve!</div>';
header("Location: ../../pages/system/ResolveTicket.php");
exit();
}
mysqli_close($CONNECTION_DB);
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