<?php
session_start();
require __DIR__.'/../../config.php';
include __DIR__.'/../../scripts/status.php';
include __DIR__.'/../../scripts/verifyauth.php';
include __DIR__.'/../../scripts/verifyticketselect.php';
if(isset($_GET['protocolticket'])){
$Protocol = $_GET['protocolticket'];
$TicketInfoQuery = "SELECT protocolo,tickethash,designacao,nometicket,sla,ticketstatus,datapedido,datasla,datafinalizado FROM tickets WHERE solicitante='".$_SESSION['DataAccount']['id']."' AND protocolo='".$Protocol."' AND ticketstatus='Pendente'";
$TicketInfoExec = mysqli_query($CONNECTION_DB, $TicketInfoQuery);
$TicketInfoResult = mysqli_num_rows($TicketInfoExec);
if($TicketInfoResult==1){
$CancelTicketQuery = "UPDATE tickets SET ticketstatus='Cancelado',datafinalizado='".date('Y-m-d H:i:s')."' WHERE protocolo='".$Protocol."'";
mysqli_query($CONNECTION_DB, $CancelTicketQuery);
$CancelTicketNotification = "INSERT INTO notifications(id_conta,descricao,tipo_notification,data_notification,visualizado) VALUES ('".$_SESSION['DataAccount']['id']."','Você cancelou um ticket','2','".date('Y-m-d H:i:s')."','0')";
mysqli_query($CONNECTION_DB, $CancelTicketNotification);
/* Update Ticket Data */
$TicketInfoQuery = "SELECT protocolo,tickethash,designacao,nometicket,sla,ticketstatus,datapedido,datasla,datafinalizado FROM tickets WHERE solicitante='".$_SESSION['DataAccount']['id']."' AND protocolo='".$_SESSION['DataTicketSelected']['protocolo']."'";
$TicketInfoExec = mysqli_query($CONNECTION_DB, $TicketInfoQuery);
$TicketInfoResult = mysqli_num_rows($TicketInfoExec);
unset($_SESSION['DataTicketSelected']);
$_SESSION['DataTicketSelected'] = mysqli_fetch_assoc($TicketInfoExec);
$TicketChatQuery = "SELECT id,msgcontent,isfile,enviadapor,namesended,socialsended,datamsg FROM chat WHERE ticketprotocolo='".$_SESSION['DataTicketSelected']['protocolo']."' ORDER BY datamsg ASC";
$TicketChatExec = mysqli_query($CONNECTION_DB, $TicketChatQuery);
for($j=0; $j<mysqli_num_rows($TicketChatExec); $j++){
$DataTools = mysqli_fetch_assoc($TicketChatExec);
$_SESSION['DataTicketChatSelected'][$j][] = $DataTools['msgcontent'];
$_SESSION['DataTicketChatSelected'][$j][] = $DataTools['isfile'];
$_SESSION['DataTicketChatSelected'][$j][] = $DataTools['enviadapor'];
$_SESSION['DataTicketChatSelected'][$j][] = $DataTools['namesended'];
$_SESSION['DataTicketChatSelected'][$j][] = $DataTools['socialsended'];
$_SESSION['DataTicketChatSelected'][$j][] = $DataTools['datamsg'];
}
$_SESSION['DataTicketChatSelected']['CountMsgs'] = mysqli_num_rows($TicketChatExec);
/* Update Ticket Data */
/* Tickets */
unset($_SESSION['DataMyTickets']);
$QueryTicketData = "SELECT protocolo,designacao,nometicket,ticketstatus,datapedido,datafinalizado FROM tickets WHERE solicitante='".$_SESSION['DataAccount']['id']."'";
$QueryTicketDataExec = mysqli_query($CONNECTION_DB, $QueryTicketData);
for($l=0; $l<mysqli_num_rows($QueryTicketDataExec); $l++){
$DataTicket = mysqli_fetch_assoc($QueryTicketDataExec);
$_SESSION['DataMyTickets'][$l][] = $DataTicket['protocolo'];
$_SESSION['DataMyTickets'][$l][] = $DataTicket['designacao'];
$_SESSION['DataMyTickets'][$l][] = $DataTicket['nometicket'];
$_SESSION['DataMyTickets'][$l][] = $DataTicket['ticketstatus'];
$_SESSION['DataMyTickets'][$l][] = $DataTicket['datapedido'];
$_SESSION['DataMyTickets'][$l][] = $DataTicket['datafinalizado'];
}
$_SESSION['DataMyTickets']['count'] = mysqli_num_rows($QueryTicketDataExec);
/* Tickets */
/* Notifications*/
unset($_SESSION['DataNotifications']);
$QueryNotifications = "SELECT descricao,tipo_notification FROM notifications WHERE visualizado='0' AND id_conta='".$_SESSION['DataAccount']['id']."' ORDER BY data_notification DESC";
$QueryNotificationsExec = mysqli_query($CONNECTION_DB, $QueryNotifications);
for($j=0; $j<mysqli_num_rows($QueryNotificationsExec); $j++){
$DataTools = mysqli_fetch_assoc($QueryNotificationsExec);
$_SESSION['DataNotifications'][$j][] = $DataTools['descricao'];
$_SESSION['DataNotifications'][$j][] = $DataTools['tipo_notification'];
}
$_SESSION['DataNotifications']['CountNotifications'] = mysqli_num_rows($QueryNotificationsExec);
/* Notifications*/
$_SESSION['Msg'] = '<div class="alert alert-success" role="alert"><i class="fa-solid fa-circle-check fa-beat"></i> O Ticket Foi cancelado!</div>';
header("Location: ../../pages/Ticket.php");
exit();
}else{
$_SESSION['Msg'] = '<div class="alert alert-danger" role="alert"><i class="fa-solid fa-triangle-exclamation fa-beat"></i> Este Ticket não existe ou é inválido!</div>';
header("Location: ../../pages/Ticket.php");
exit();
}
}
else{
$_SESSION['Msg'] = '<div class="alert alert-danger" role="alert"><i class="fa-solid fa-triangle-exclamation fa-beat"></i> Você precisa selecionar um ticket para cancelar!</div>';
header("Location: ../../pages/MyTickets.php");
exit();
}
mysqli_close($CONNECTION_DB);
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